Introduction
This Privacy Policy ("Policy") is published by rm99a ("we", "platform" or "rm99a"), an online casino platform operating under international licensing. This Policy describes our practices regarding the collection, use, disclosure and protection of personal information of users ("you" or "member") who use the rm99a.one website and the services offered on it.
By registering an account, logging in or using any part of the rm99a platform, you are deemed to have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any provision here, please stop using our platform.
This Policy should be read together with the Terms & Conditions of rm99a. Both documents together form the complete agreement between you and rm99a.
Information We Collect
rm99a collects various types of information in order to provide a safe, responsible and efficient service. Information is collected directly from you as well as automatically when you use the platform.
Information You Provide Directly
- Full name as shown on your MyKad or official identification document
- Identity card number (MyKad / IC) or passport number
- Date of birth for age verification purposes
- Email address and mobile phone number
- e-wallet account information (Touch 'n Go eWallet, Boost, ShopeePay) or bank account number for deposit and withdrawal purposes
- Account password
- Communication information you provide to our customer support team
Information Collected Automatically
- IP address and network location data (country/region)
- Web browser type, operating system and device version
- Session data including pages visited, session duration and in-account actions
- Transaction logs including deposits, withdrawals and betting history
- Cookie data and similar tracking technologies
We do not collect credit card or debit card information directly. All financial transactions are processed through third-party payment processors that comply with industry security standards.
How We Use Your Data
All information collected is used only for legitimate purposes as stated below. rm99a does not use your data beyond the agreed scope.
- Identity verification and KYC: Ensuring every member meets the minimum age requirement (21 years and above) and verifying identity to comply with international licensing requirements and anti-money laundering (AML) procedures.
- Account management: Creating, updating and maintaining your rm99a account including balance management, transaction history and user preferences.
- Financial transaction processing: Processing deposits, withdrawals and bonus payments accurately and securely through your chosen method.
- Customer support: Responding to enquiries, resolving complaints and providing technical assistance via live chat and email 24/7.
- Fraud prevention: Detecting and investigating any fraudulent activity, system manipulation or bonus abuse.
- Service improvement: Analysing usage patterns to improve user experience, platform performance and various betting products.
- Marketing communications: Sending promotional information, bonuses and product updates — only to members who have given consent.
- Legal compliance: Meeting obligations under international licensing laws and the requirements of relevant regulatory bodies.
Information Sharing
rm99a does not sell or trade members' personal information. However, there are certain situations where data may be shared with trusted parties to ensure the platform operates properly and complies with the law.
Service Providers
We work with selected third-party service providers such as payment processors, game software providers and cloud services. All providers are bound by strict confidentiality agreements and are only permitted to process data for specific purposes agreed upon with rm99a.
Legal Requirements
rm99a may disclose personal information to government authorities or regulatory bodies when required by law, court order or directive from a competent licensing authority. Such disclosure is made solely to fulfil legal obligations.
Business Transfers
Should rm99a be involved in a merger, acquisition or asset sale, members' personal information may be transferred as part of that process. Members will be notified in advance by email or a clear notice on the platform.
rm99a does not share personal data with advertisers, data brokers or third-party marketing companies for targeted advertising or contact list sales.
Cookies and Tracking Technologies
The rm99a platform uses cookies and similar tracking technologies to improve user experience, maintain login sessions and analyse platform performance.
Types of Cookies Used
- Session cookies: Required to maintain your login session while browsing the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Store language, theme and display preferences for future sessions.
- Analytics cookies: Help us understand how users interact with the platform for improvement purposes.
- Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect platform functionality.
Data Security
rm99a implements appropriate technical and administrative measures to protect personal information from unauthorised access, disclosure, alteration or destruction.
- SSL/TLS encryption for all data communications between browser and server
- Passwords are stored using strong hashing algorithms
- Intrusion detection systems and continuous security monitoring
- Regular security vulnerability assessments by third-party experts
- Role-based access control for internal staff
- Information security training for all staff who handle personal data
While we take all reasonable precautions, no system on the internet can be fully guaranteed to be secure. Members are encouraged to use strong passwords and not share account details with anyone.
Data Storage and Transfer
Your personal information is stored on servers located in jurisdictions appropriate to our licensing requirements. Where data is transferred across borders, we ensure an equivalent level of protection is applied in line with accepted international standards.
rm99a retains members' personal information for as long as the account is active or as long as needed to provide services. After account closure, certain data may be retained for a period required by law for financial record purposes, audit compliance and resolution of any outstanding disputes.
Your Rights Over Personal Data
As an rm99a member, you hold certain rights regarding your personal information. We aim to fulfil every request within a reasonable timeframe.
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request us to correct any inaccurate or incomplete information.
- Right to erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations.
- Right to object: You may object to the processing of your data for direct marketing purposes at any time.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent without affecting the validity of processing carried out before the withdrawal.
- Right to data portability: You may request us to provide your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact the rm99a customer support team via live chat or email. Identity verification may be required before your request is processed.
Links to Third-Party Sites
The rm99a platform may contain links to third-party websites or services such as game providers. rm99a is not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of each site you visit separately from our platform.
The integration of third-party game providers on our platform does not mean we share your personally identifiable information with those providers unless stated otherwise and with your consent.
Minors and Age Restriction
The rm99a platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from any individual under the age of 21.
If we find that personal information has been collected from an underage individual, we will take immediate steps to delete that data and close the account in question. Any winnings obtained through such an account cannot be claimed.
The identity verification (KYC) process we carry out is partly intended to ensure all members meet the minimum age requirement before being granted full access to the platform's services.
Amendments to This Policy
rm99a reserves the right to amend this Privacy Policy at any time. Any significant amendments will be communicated to members via their registered email or a prominent notice on our platform at least seven (7) days before the new effective date.
Continued use of the rm99a platform after an amendment takes effect is considered acceptance of the updated Privacy Policy. If you do not agree with the amendment, you should stop using the platform and contact us to close your account.
Previous versions of the Privacy Policy may be requested from the customer support team for reference.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the rm99a team through the following channels:
- Live chat: Available 24/7 via the chat icon at the corner of the platform in Malay and English
- Email:
We are committed to responding to every privacy-related enquiry with due care. For requests that require identity verification, the process may take longer.
For your security, never share your account password or OTP with anyone, including rm99a staff. Our team will never ask for such sensitive information.