FAQ rm99a
Answers for Malaysian Players

In baccarat, players bet on whether the "Player" hand, "Banker" hand or a draw ("Tie") wins. A live dealer deals two cards to each side, and the hand closest to 9 wins. At rm99a, baccarat tables are run by real dealers via high-quality video stream — you can watch every action live, just like playing at a physical casino.

Roulette offers a wide range of bets — Inside Bets such as Straight Up (single number), Split (two adjacent numbers), Street (three numbers in a row), Corner (four numbers) and Six Line; and Outside Bets such as red/black, odd/even, 1-18 or 19-36, and dozens. Each type carries a different payout ratio. New players often start with outside bets as they win more frequently.

Sic bo uses three dice. Players place bets on possible outcomes — for example the total of all three dice (Total), whether that total is Big (11-17) or Small (4-10), a specific number appearing, or a matching pair of two dice. Once bets are placed, the dice are shaken in a special container and the result is revealed live. rm99a offers a live sic bo variation with real dealers.

Yes. All games in the rm99a live casino section are broadcast live from a real studio with trained dealers. The video stream is delivered in high resolution, and you can interact through a chat interface in real time. This is entirely different from computer games that use a random number generator — here every round, every card and every dice roll happens physically in front of you.

In baccarat, cards 2 through 9 are worth their face value, while 10, J, Q and K are worth 0, and Ace is worth 1. A hand's value is calculated based on the last digit of the total — so a hand worth 15 is actually worth 5. This system makes baccarat different from blackjack, and once you understand the logic, it is one of the easiest games to learn at rm99a.

After logging in to your rm99a account, navigate to the "Live Casino" section in the main menu. You will see a list of active tables — choose a table based on the betting limit that suits your budget, click to enter, and the game starts immediately. Make sure your account balance is sufficient and your internet connection is stable before playing.

Generally, withdrawals at rm99a take between 15 minutes and 2 hours to reach your account. The actual time depends on the payment method chosen — whether Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency — as well as the security checks carried out automatically by our system.

The rm99a team processes withdrawal requests around the clock including weekends and public holidays. However, withdrawals via FPX (online banking) may vary slightly depending on the operating hours of the respective bank on weekends. For the fastest speed, e-wallets such as Touch 'n Go or DuitNow are generally quicker. If there is a delay, contact our live support through live chat.

The rm99a welcome bonus carries a wagering requirement of 15 times the bonus value. For example, if you deposit RM100 and receive a bonus of RM200, you need to wager RM200 × 15 = RM3,000 before winnings from that bonus can be withdrawn. The required wagering amount is calculated automatically in your account — you can check your progress at any time.

For security and fraud prevention purposes, rm99a recommends that withdrawals be made to the same method used during deposit. This helps ensure the funds reach the rightful account holder. If you have a specific need or the original method is no longer available, please contact our 24/7 support team for further assistance.

The minimum withdrawal amount at rm99a is RM100 for all supported payment methods — including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH). Make sure your account balance meets this minimum before submitting a withdrawal request.

Yes, the rm99a website is designed to work fully through a mobile browser such as Chrome or Safari without needing to download any app. Open your browser, type in the website address, log in and start playing. All functions — deposit, games, withdrawal and live support — are accessible directly from your mobile phone.

If the connection drops while a game is in progress, the game session will be paused automatically. Any bets placed before the disconnection will be settled according to the actual result of that round. When the connection is restored, log back in to your rm99a account — you will be able to rejoin the same table. To avoid interruptions, use a stable WiFi connection or 4G/5G mobile data.

On Android (Chrome): open the rm99a site, tap the three-dot icon at the top right corner, select "Add to Home Screen" and confirm. On iPhone (Safari): open the site, tap the share icon (box with an arrow pointing up), scroll down and select "Add to Home Screen", then tap "Add". The shortcut icon will appear on your home screen just like a regular app.

Slow page loading is usually caused by an old or full browser cache. Try these steps: open your browser settings, go to "Privacy" or "Storage", select "Clear browsing data" or "Clear Cache", then reload the rm99a site. If the problem continues, try using private (incognito) mode or switch to a different browser to identify the cause.

The rm99a site uses SSL encryption to protect data sent between your device and the server. However, using public WiFi generally carries its own risks — public networks are more vulnerable to hackers. For added protection, it is better to use your personal mobile data or a trusted VPN connection when playing in public places.

Yes, the rm99a sports betting section covers badminton matches from international level including the Thomas Cup, Uber Cup, BWF World Championships and the Olympics. You can bet on match results, winning sets and other options depending on the markets available for each tournament. Badminton is a popular sport among Malaysian players on this platform.

Live betting lets you place bets while a match is in progress, not just before it starts. Odds change in real time according to how the game develops — for example if your chosen team concedes an early goal, the odds for them to win will increase. At rm99a, live betting is available for football, badminton, Malaysia Super League and many other sports, giving you more opportunities to bet strategically.

Mix parlay is a type of bet where you combine several selections from different matches into one betting ticket. All selections must win for the ticket to pay out — but the payout is much higher than betting separately because the odds are multiplied. At rm99a, you can typically combine two or more selections in one mix parlay ticket, with multiple sports in a single combination.

If a match is postponed and resumed within the set timeframe, bets are generally kept valid and settled based on the final result. If a match is cancelled entirely or not resumed within that timeframe, bets will be returned to your account. Detailed settlement policies can be found in the rm99a Terms & Conditions section or by asking our support team.

Decimal odds show the total amount you receive per RM1 wagered including your stake — for example, odds of 2.50 means a RM10 bet returns RM25. Malay odds are displayed as positive or negative values: a positive value (e.g. +0.85) represents the profit for every RM1 wagered, while a negative value (e.g. -1.20) means you need to wager RM1.20 to win RM1. At rm99a, you can choose whichever odds format you are most comfortable with.

Yes, rm99a supports betting on Malaysia Super League alongside major world leagues such as the English Premier League (EPL), La Liga and Bundesliga. Malaysian players who follow the local league can bet on their favourite matches with a range of market options available — including handicap, over/under and match result. Check the match schedule in the sports section for the latest listings.